Refund Policy

Last Updated: 03.08.2025

At Xanthia Naturals, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund on eligible items under the terms outlined below.

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Eligibility for Refunds

We accept refunds for items that meet the following conditions:

• Unused, unopened, and in their original condition.

• Returned within 14 days of receiving the product.

Please note that hygiene reasons prevent us from accepting returns or issuing refunds for opened skincare products unless they are faulty.

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How to Request a Refund

If you are eligible for a refund, please follow these steps:

1. Contact Us at support@xanthianaturals.com within 14 days of receiving your order.

2. Provide your order number and the reason for return.

3. We’ll guide you through the return process, including how to send your item back to us.

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Refund Process

• Once we have received the returned product in its original condition, we will process your refund.

• Refunds will be issued to the original payment method used at checkout.

• Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.

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Exceptions to the Refund Policy

Certain items are not eligible for a refund, including:

• Opened skincare products, unless they are faulty or damaged.

• Items that are not returned in their original condition or outside the 14-day window.

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Damaged or Faulty Products

If your product is damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery. We will be happy to offer a replacement or a full refund, depending on the situation.

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Shipping Costs

• You are responsible for the cost of returning the items, except in cases where the product is faulty or damaged.

• Original shipping costs are non-refundable, unless you are returning a faulty item.

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Contact Us

If you have any questions regarding our Refund Policy or need assistance with a return, please don’t hesitate to reach out to us at:
📧 support@xanthianaturals.com

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We hope you love your Xanthia Naturals products, but if not, we’re here to ensure a smooth and hassle-free refund process. Thank you for choosing us! 🌿